Cancellations & Refunds Policy
✔ Compliant with Consumer Protection Act, 2019 & IT Act, 2000
Important Notice
This is a digital software service. Once access is granted or a document is downloaded, refunds are generally not applicable as per the Consumer Protection (E-Commerce) Rules, 2020 for digital goods.
By purchasing, you acknowledge and agree that digital products are non-refundable once accessed or delivered.
Company Details: IAPFSAI Technologies Private Limited | CIN: [Update with actual CIN] | GSTIN: [Update with actual GSTIN]
Registered Address: [Update with full registered address]
Refund Eligibility Criteria
WHEN REFUND IS ALLOWED ✅
Service/plan not activated in your account
Confirmed technical issue preventing usage
Same payment charged multiple times
⏱ Refund request must be raised within 48 hours of payment
WHEN REFUND IS NOT ALLOWED ❌
Digital product has been delivered
Service accessed during billing period
Buyer's remorse after purchase
Error made during purchase process
Insufficient balance for renewal
Violation of terms of service
How to Cancel Subscription
Cancel from Dashboard
Go to account settings → Subscriptions → Cancel
Email Support Team
support@resumecareerai.com with cancellation request
Use Self-Service Link
Click cancellation link in your subscription email
Effect of Cancellation
Refund Processing & GST Timeline
Razorpay (India)
5–7 business days from approval
PayPal (International)
5–10 business days from approval
Bank Processing
Additional 3–5 days after initiation
GST Refund
GST amount (18%) refunded as per Indian tax laws
Confirmation Email
Sent with transaction reference number
Auto-Renewal Policy
Subscriptions renew automatically unless canceled before the next billing date. If you do not want your subscription to renew, please cancel it from your dashboard or contact support before the renewal date.
Your Rights as an Indian Consumer
Consumer Protection Act, 2019 Compliant
Your rights under Indian consumer protection laws
Grievance Redressal
Contact Information for Complaints
General Support
Billing Support
Grievance Officer
Response Time
24–48 hours
Working Hours
Mon–Sat, 10 AM–6 PM IST
Helpline
1800-11-4000
Related Policies
This Refund & Cancellation Policy is effective as of the date listed above and governs our digital service offerings.